Terms of Service

1. Who We Are

Varto is an operating entity providing business management software. Contact: support@varto.business.

2. Definitions

For the purposes of these Terms:

Provider

The business entity or individual account holder using the Services to operate their business.

End Customer

A client who engages with a Provider via the Services (e.g., booking appointments).

Customer Data

Information related to End Customers, including contact details and transaction history.

Content

Any text, images, files, or other materials submitted to the Services by a user.

3. The Services

We provide a suite of tools for service-based businesses, available via web application and mobile applications for iOS and Android. We may label certain features as "beta" or "experimental," indicating they may change or be discontinued without notice.

4. Mobile Application Terms

The following additional terms apply when you download, install, or use our mobile application:

A. App Store Terms

You acknowledge that these Terms are between you and Varto only, not with Apple Inc. ("Apple") or Google LLC ("Google"). Apple and Google are not responsible for the app or its content. Your use of the app must comply with the App Store or Google Play Terms of Service.

B. License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the mobile application on devices that you own or control, solely for your personal or internal business purposes.

C. Device Requirements

• iOS: Requires iOS 15.0 or later. Compatible with iPhone and iPad.
• Android: Requires Android 8.0 (API level 26) or later.

We do not guarantee compatibility with all devices. Performance may vary based on device specifications.

D. Updates

We may release updates to the app that include bug fixes, new features, or security patches. Some updates may be delivered automatically ("over-the-air"), while others may require you to download a new version from the app store. Continued use of the app after an update constitutes acceptance of any changes.

E. Third-Party Beneficiary

Apple and Google are third-party beneficiaries of these Terms as they relate to your use of the mobile app. Upon your acceptance of these Terms, Apple and Google have the right to enforce these Terms against you.

F. Restrictions

You agree not to:

• Copy, modify, or create derivative works of the app
• Reverse engineer, decompile, or disassemble the app
• Remove or alter any proprietary notices
• Use the app on any device you do not own or control
• Distribute the app to third parties

5. Eligibility

You must be at least 18 years old and able to form a legally binding contract. By using the Services, you represent that you meet these requirements. You are responsible for maintaining the confidentiality and security of your account credentials.

6. Provider Responsibilities

• Data Permissions: Ensuring you have the right to collect and upload End Customer data.
• Messaging Consent: Obtaining required consent (e.g., TCPA, GDPR) before sending SMS/email to clients.
• Taxes: Determining and remitting applicable taxes. Varto is not a tax advisor.
• Compliance: Complying with all applicable laws and regulations in your jurisdiction.

7. End Customers

End Customers typically do not have a direct account with Varto.

8. Payments, Subscriptions & In-App Purchases

A. Subscription Terms

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage and cancel subscriptions through your account settings or through the App Store/Google Play.

B. In-App Purchases (Mobile)

When you make purchases through the mobile app:

• iOS: Purchases are processed by Apple. Payment will be charged to your Apple ID account.
• Android: Purchases are processed by Google. Payment will be charged to your Google Play account.

By making an in-app purchase, you agree to the payment terms presented at the time of purchase.

C. Pricing

Prices are displayed in your local currency and may vary by region. We reserve the right to change pricing with 30 days notice. Price changes will not affect active subscription periods.

D. Refunds

• Web Purchases: Fees are generally non-refundable except where required by law. Contact support within 14 days of purchase for refund requests.
• iOS Purchases: Refunds for App Store purchases must be requested through Apple. Visit reportaproblem.apple.com.
• Android Purchases: Refunds for Google Play purchases must be requested through Google Play or by contacting support within 48 hours of purchase.

E. Free Trials

If you sign up for a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial without charge. If you do not cancel, your subscription will automatically begin and you will be charged the applicable subscription fee.

F. Taxes

You are responsible for all applicable taxes on your subscription. Prices may or may not include taxes depending on your jurisdiction.

9. AI Features

Our Services include AI-powered features such as receipt scanning, voice transcription, and content generation. By using these features, you acknowledge that:

• AI outputs may be inaccurate, incomplete, or contain errors
• You must verify all AI-generated information before relying on it, especially for financial, legal, or medical purposes
• You are responsible for reviewing and approving any AI-generated content before sending it to clients
• AI features may use third-party providers (OpenAI, Google, Anthropic) subject to their terms

We do not guarantee the accuracy of AI features and disclaim liability for decisions made based on AI outputs.

10. Acceptable Use

You agree not to use the Services to:

• Violate any laws or regulations
• Send spam, unsolicited messages, or violate anti-spam laws
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Services
• Interfere with the operation of the Services
• Infringe on intellectual property rights
• Harass, abuse, or harm others

Violation of these terms may result in immediate suspension or termination of your account.

11. Content Ownership & Intellectual Property

A. Your Content

You retain all ownership rights to content you submit to the Services. You grant us a worldwide, royalty-free license to host, store, reproduce, and display your content solely to provide the Services to you.

B. Our Content

The Services, including all software, designs, text, graphics, and other content, are owned by Varto and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

C. Feedback

If you provide feedback or suggestions, you grant us the right to use them without compensation or attribution.

General Provisions